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Benowa Integrated Health

Last updated: [12/12/2025]

Benowa Integrated Health (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, contact us, or receive care in our practice located in Queensland, Australia.

1. What Information We Collect

We collect personal and health information that is necessary to provide safe and effective clinical services.

1.1 Personal Information

This may include:

• Full name

• Date of birth

• Residential address

• Email address

• Phone number

• Medicare or private health insurance details

• Emergency contact information

• Payment details (processed securely by third-party payment processors)

1.2 Health Information (Sensitive Information)

As a healthcare provider, we collect clinical information such as:

• Medical history and presenting condition

• Treatment notes and outcomes

• Referrals, imaging reports, and clinical correspondence

• Information provided by other practitioners with your consent

1.3 Website and Digital Information

When you visit our website, we may automatically collect:

• IP address

• Device and browser information

• Pages visited and time spent

• Cookies and analytics data (e.g., via Google Analytics)

You may disable cookies via your browser settings, although some website functions may be limited.

2. How We Collect Information

We collect information in several ways:

• Directly from you (in person, online booking, phone, email, intake forms)

• From your treating health professionals with your consent

• Automatically via our website or digital services

• From third-party service providers (e.g., practice management software)

We will always seek your consent when collecting sensitive health information unless an exception under the Privacy Act applies.

3. Why We Collect Your Information

We collect and use personal and health information to:

• Provide osteopathy, musculoskeletal therapy, remedial massage, and shockwave therapy services

• Assess, diagnose and manage your health condition

• Communicate with you regarding appointments, results, treatment plans, and administrative matters

• Process payments and insurance claims

• Maintain accurate clinical records

• Meet legal and regulatory obligations, including clinical documentation requirements

• Improve our website, services, and user experience through analytics (non-identifiable data)

4. Disclosure of Your Information

We may disclose your information to:

4.1 Clinical and Administrative Purposes

• Other treating practitioners (GP, specialists, allied health) with your consent

• Diagnostic providers (e.g., imaging centres)

• Your insurer or compensation body, if applicable

• Third-party service providers who support our operations, including:

  • Practice management software

  • Booking and reminder systems

  • Secure cloud storage providers

  • IT support services

  • Payment processors

All service providers are required to comply with privacy and data-security obligations.

4.2 Legal Requirements

We may disclose information without consent when required by law, including:

• Court orders or subpoenas

• Mandatory reporting obligations

• Health or safety threats where permitted under the Privacy Act

We do not sell, rent, or trade personal information.

5. Storing and Securing Your Information

We take all reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure, including:

• Secure clinical software with encrypted access

• Password-protected systems

• Restricted access to authorised personnel

• Data backups and secure cloud storage

• Physical security for paper records

Health records are retained in accordance with Queensland and Commonwealth healthcare retention requirements (typically a minimum of seven years).

6. Access to and Correction of Your Information

You may request access to your personal or health information at any time, subject to certain legal exceptions. You may also request corrections if information is inaccurate, incomplete, or outdated.

To request access or changes, contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days.

7. Website, Cookies, and Third-Party Tools

Our website may use:

• Cookies for functionality and analytics

• Third-party tracking tools (e.g., Google Analytics)

• Online booking forms powered by external providers

These external providers may store or process data overseas in accordance with their security standards. No clinical information is collected via website analytics tools.

8. Overseas Disclosure

Some service providers (e.g., cloud hosting or analytics providers) may store data on servers located outside Australia. When this occurs, we take reasonable steps to ensure compliance with the Australian Privacy Principles.

9. Marketing Communications

We may send appointment reminders or administrative notices.
We may also send optional marketing communications (e.g., newsletters, health information) if you opt in. You may unsubscribe at any time.

We do not use health information for direct marketing.

10. Making a Privacy Complaint

If you have concerns about how your information has been handled, please contact us first so we can address the issue promptly.

If you are not satisfied with our response, you can lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

11. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Benowa Integrated Health
[321 Ashmore Road, Benowa. Qld 4217]
[0422440645]
[info@benowaintegratedhealth.com.au]
[www.benowaintegratedhealth.com.au]

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you want, I can format this for your website (HTML), add a Terms & Conditions page, or align it specifically with your booking or practice-management software.